Support for Vulnerable Customers
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care.
We recognize that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care, we can provide please contact our customer care officer at email@example.com. Alternatively, you can access more information, and the Domestic Family Violence policy, on The Hollard Insurance Company’s assistance webpage.