Our commitment to service extends beyond underwriting. We pride ourselves on our expert claims team, who will be there for you when you need us most. Our claims team works to ensure that your claims are handled quickly and efficiently. The ATL Claims Team is where we provide genuine customer service and fulfillment on our Product Promise. Transport is your business and getting vehicles back on the road is our business.
Why Digital Lodgement?
We are in a connected, digital world, so providing digital tools to our Broker Partners and their clients is important.
Whether you are the Broker wanting to lodge a claim, a driver or transport manager updating or finalising the claims lodgement, we have provided an easy to follow, intuitive digital solution for claims.
Use your mobile phone to access claim pictures or files, or use your laptop or PC back in the office to complete the lodgement.
Digital Lodgement allows you the opportunity to lodge your claim using the available information and receive a claim number. Our claims system will respond to the claims lodgement via e-mail with a digital link back to the claim that is valid for 30 days and can be sent to clients, broker team members, drivers and other parties to add their details, photo’s, dashcam footage, witness statements, driver licences and histories to complete the claims lodgement and allow for a smooth claim review and begin the process to get our client back on the road.
Staying away from paper-based claims forms lowers the double-keying of claims information and allows the Broker or the client to retain management of the claim lodgement process.
Phone Lodgement continues to be an option should you want to talk to someone, we understand when an accident or loss has occurred, sometimes you just want to talk to someone and understand that you are doing the right thing.
For digital lodgement, please collect some basic information before you open the digital claim form and get started. Below is a checklist of items you should have with you when you start the claim:
ATL Policy Number
Broker Name and E-mail or Contact Number
Vehicle identification such as a Registration, VIN, Serial, Chassis or Engine No.
Driver Name and Licence
Details of the accident including the date of loss.
Start and end location of trip
Third party details where relevant
Detailed accident description
Even if you don’t have all this information to hand, you can still lodge your claim online or, if needed, give us a call.
What happen when I make a claim?
We always try to settle claims quickly, but it can depend on how straightforward the situation is and whether we have all the information we need. Once your claim has started, we’ll keep you updated on its progress.
If your vehicle is damaged, we can arrange for a repairer to repair it for you. If you’re happy to use them, they’ll contact you to confirm all the arrangements.
If you’re arranging the repairs yourself, your chosen repairer will need to review the damage and give an estimate. We’d then need to discuss any proposed work before it goes ahead. It’s best you don’t do anything until we’ve contacted you with your options, as this could affect your claim. If you’re unsure, just give us a call.
What if I’m in an accident involving someone else?
Road accidents involving someone else can be stressful enough, let alone dealing with a potentially complex claim. With so many things running through your mind, it can be difficult to know what to do.
There are three things you should try to remember:
Be safe. The first thing you should do is call an ambulance for anyone who needs it (including yourself). Once everyone is safe, it’s time to think about what to do next.
Get details. In the early stages of a claim, we’ll need to determine who was responsible for the accident. That’s why it’s important to keep calm and collect as many details as you can about the incident while it’s still fresh in your mind.
Tell us. No matter how big or small, you must let us know when you’ve been involved in a car accident, even if you’re not thinking about making a claim. You’ll need to speak to us directly if a third party has been involved, and we’ll also deal with any claims made against you.
What if I suspect if my vehicle is a Total Loss?
If the cost of the repairs to your vehicle make it uneconomical to repair or if there is damage that is extensive and renders it a statutory write off, your car will be considered a Total Loss. This means we’ll need to put a settlement value on it as per our PDS wording and contract agreement.
In order for quick turn around with settlement please supply the following documents:
Copy of your Vehicle registration
A letter of payout from any finance company linked to the vehicle with 7 days left for payout.
A complete digital lodgement submission
Your bank account details
How do I get an update on my claim?
Your first point of contact is with your broker who will liase with us on any updates or missing information during initial stages of the claim.
When you’re vehicle is being repaired you are welcome to contact the repairer for updates on the progress of your repair.
We are contactable should you have any other queries on 1300 285 247 between the hours of 8.30am to 5pm Monday to Friday.