Support for Vulnerable Customers
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, dealing with mental health, or issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care.
We recognise that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care, we can provide please contact us:
Call: 1300 667 178
Email: claims@atlinsurance.com.au
Alternatively, you can access more information on our underwriter's (The Hollard Insurance Company Pty Ltd) website by clicking the following links:
Hearing Impaired Service
The following service is available if you are hearing impaired:
National Relay Service
Call: 133 677
SMS: 0423 677 767
Voice Relay: 1300 555 727
For more information about support, please click here - Hearing Impaired Services
Interpreter Services
We understand working through an insurance claim can be difficult when English is not your first language. We will work with you to find an interpreter where it is identified, or you tell us that you need one.
Information on a translating service can be found here - National Translating Service.