New 24/7 Incident Response Helpline
We've got you covered after an accident.
If an accident happens, our ATL Incident Response line is available 24/7 to support you. We’ve partnered with ISS, a leader in incident management, to coordinate emergency services and handle everything quickly and efficiently so you can feel confident and get back on track without the stress.
Who Can Access ATL Incident Response?
If your vehicle is currently insured with ATL and you are involved in an accident, you’re covered.
1
Start Your Claim Instantly:
Begin the process at the scene to reduce paperwork stress later.
2
Quick Site Clearance:
We’ll organise to remove debris, contain spills, and minimize downtime.
3
Vehicle Recovery Made Easy:
Towing, storage, and incident reporting all handled for you.
1300 667 178
Your Safety, Our Priority
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Stay Connected: We’ll be on the phone with you until help is there.
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Spread the Word: Need to update family or your team? We’ll handle it.
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Travel Sorted: More than 200 km from your garage?
We’ll arrange transport or accommodation. -
Support Beyond the Road: Counselling services available if you need them.
Why Choose ATL Incident Response?
Included in Your Cover:
No extra costs, just peace of mind.
Trusted Expertise:
Partnered with ISS, Industry experts who can handle everything from simple accidents to complex rollovers.
Real People, Real Support:
We’re here for you 24/7, wherever you are.
Calm, Fast, Reliable:
We handle everything, so you don’t have to worry.
Vehicle Recovery
We’ll take care of the heavy lifting. Our team can quickly arrange the right resources such as tow trucks and recovery specialist to help you manage vehicle recovery and salvage after an accident. We’ll coordinate everything so you can focus on what matters most.
Accident Scene Clean-Up
Our expert team takes care of everything; from containing spills and clearing debris to managing damaged cargo. We make sure the site is safe and restored quickly.
Medical Assistance
If medical help is needed after an accident, we’ll arrange support from qualified professionals to ensure you receive the care you need, quickly and efficiently.
1300 667 178
Important information
ATL Incident Response service is not a roadside assist program for mechanical breakdown or similar.
For details on coverage limits, please refer to the Product Disclosure Statement (PDS).